Existing clients

Get support.

Two ways to reach us. Use whichever is fastest for you — both go to the same team.

🎫

Submit a ticket

The fastest way to get help. Log in to our ticketing system to open a new request, check the status of an existing ticket, or review your history.

Open the Support Portal → support.enduranceitsystems.com
✉️

Send an email

Email us directly and we'll create a ticket on your behalf. Good for situations where you'd rather write it out than log in.

[email protected] We'll confirm receipt and create your ticket
What to expect

Response times.

🔴

Critical

System down, service outage, or security incident affecting operations. Acknowledged within 15 minutes, engineer engaged within 1 hour.

🟠

High

Significant impact to a user or team — can't perform key job functions. Acknowledged within 1 hour, engaged within 4 hours.

🟡

Normal

Issue affecting a single user with a workaround available. Acknowledged within 2 hours, resolved within 1 business day.

⚪

Low

Questions, how-to requests, and minor issues. Handled within 1–2 business days in the order received.

Before you submit

Help us help you faster.

Describe what's happening

Tell us what you were doing when the issue started, what you expected to happen, and what happened instead. Screenshots are always helpful.

Tell us how urgent it is

Let us know if this is blocking you from working or if it's something that can wait. It helps us prioritize your ticket correctly from the start.

Include affected device or system

The device name, application, or system affected helps us route your ticket to the right engineer and often cuts resolution time significantly.

One issue per ticket

Submit separate tickets for separate issues. It keeps things clear, ensures nothing gets missed, and makes it easier to track resolution for each problem.

Not an Endurance IT client yet?

This support portal is for existing clients. If you're looking to work with us, start with a discovery call.

Book a Discovery Call